Shipping policy

Thank you for visiting and shopping at Cybertake. We are committed to providing you with the best shipping experience. Please review the shipping terms below.

1. Order Processing Time

All orders are processed within 1–3 business days.

Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional time for delivery. If there is a significant delay in shipping your order, we will contact you by email.

2. Estimated Delivery Time

Estimated delivery times vary by destination:

  • United States (Lower 48 states): 3–12 business days
  • Europe: 3–20 business days
  • Southeast Asia: 8–30 business days
  • UAE: 3–12 business days

Please allow an additional 2–4 business days for delivery to non-metropolitan and regional areas.

3. Shipment Confirmation and Tracking

Once your order has shipped, you will receive a shipment confirmation email containing tracking details.

Tracking information is typically updated within 48 hours. If your tracking information has not been updated within 7 business days, please contact us at support@cybertakeeurope.com.

4. Shipping Fees

United States

  • From overseas warehouse: Free shipping (no additional charges apply)

Canada & Mexico

  • From China (express shipping): $230
  • Note: Direct express shipping from China, tracking included

Southeast Asia

  • Via express shipping
  • Countries covered: Singapore, Thailand, Malaysia, Vietnam, etc.

Europe

  • From German overseas warehouse: Free shipping (no additional charges apply)
  • From China (Domestic air freight): $230

United Kingdom

  • From United Kingdom overseas warehouse: Free shipping (no additional charges apply)
  • From China (Domestic air freight): $230

5. Shipping Carriers

You can track your shipment using the following websites:

  • fedex.com.cn
  • ups.com
  • 17track.net
  • usps.com
  • yuntrack.com

6. Shipping Information

Please ensure that all shipping information provided is accurate and complete.

Cybertake is not responsible for losses resulting from incorrect shipping information provided by the customer, including:

  • Missing parcels
  • Damaged packages
  • Delays
  • Other related losses

We do not ship to P.O. Boxes, Parcel Collect locations, or APO/FPO/DPO addresses.

7. Damaged Shipments

If your order arrives damaged, please contact Cybertake Support within 3 business days at support@cybertakeeurope.com.

While Cybertake is not responsible for loss or damage caused by the shipping carrier, we will assist you in contacting the carrier. Please retain all packaging materials and damaged items, as they may be required when filing a claim with the carrier.

8. Returns and Refunds

For information about returns and refunds, please refer to our Return & Refund Policy, which outlines the procedures for returning your order.

9. Warranty-Related Shipping Costs

Warranty-related shipping costs can only be covered in the country of purchase. If the product is taken outside the country of purchase, any shipping costs will be the buyer's responsibility.

10. After-Sales Support

For after-sales assistance, please contact:

Email: support@cybertakeeurope.com